Frequently Asked Questions

What is inside the packs?

All Warm Buddy packs are 100% natural. Warm Buddy plush animals are unscented, and contain only 100% pure milled white rice. Warm Buddy therapeutic heat wraps contain natural lavender flowers, peppermint and pure essential oils of eucalyptus, cloves and rosemary. Aromatherapy Eye Pillows and Sleep Masks contain flax seed, lavender, peppermint, chamomile, and pure essential oils of rose geranium.

Are all heat packs the same?

Many of the heat packs on the market today are either ineffective or unsafe. Warm Buddy products combine aromatherapy with moist, long lasting heat which make them a superior heat pack. We have created a wide range of products to assist in comforting a variety of symptoms safely and effectively. The Warm Buddy Company holds a Medical Device Establishment License and products have been clinically tested and proven to treat a variety of medical conditions including stress, pain, insomnia, tense muscles, arthritis and head aches.
How do I heat a Warm Buddy heat pack?

Always pay attention to the specific heating instructions found on every Warm Buddy product:

Microwave heating: Place the pack in the centre of the microwave oven for the prescribed amount of time (heating instructions come attached to every Warm Buddy product). The product is not to touch the side walls of the microwave during heating as product can burn. Some products may have to be folded to allow the microwave’s turntable to spin freely. Heating times will vary with the power of the microwave. To prevent heat packs from overheating microwave in 30 second increments until the desired temperature is reached. Allow heat packs to reach room temperature before re-heating. Do not leave pack unattended while heating. Children should not operate microwave ovens.

Oven heating: Completely wrap the heat pack in aluminum foil. Preheat oven to 250 degrees Fahrenheit, and heat for 30 minutes. Do not leave pack unattended while heating. Setting a timer is recommended.

Overheating may cause excess moisture to be released, and may cause dye to stain other fabrics.

How long do packs hold the heat?

Warm Buddy therapy heat wraps can hold the heat for 30 – 60 minutes depending on the size of the product. Larger packs like our Body Wrap and Sport Therapy Wrap will hold the heat for a longer period of time.

Why is my Warm Buddy damp after I heat it?

New heat packs will release moisture when heated. We recommend heating the pack 3-4 times (allow pack to cool between heatings) before use. This will diminish any odour caused by excess moisture.

How do I cool a Warm Buddy?

Place the product in a plastic bag and put in the freezer for 1 – 4 hours, depending on the size of the product and the desired temperature. The plastic bag will preserve the aromatherapy of the product.

How do I get my heat pack’s aromatherapy back?

Over time the aromatherapy of any heat pack will decrease. To refresh the scent, sprinkle a few drops of essential oil to the pack after heating. If the product is used for treatment on the eyes, then the oils should be placed in the corner of the pack – to avoid contact with the eyes.

Which essential oils do I use?

A wide variety of essential oils are available. We recommend using pure essential oils. Lavender is commonly used to provide comfort from stress and headaches. Eucalyptus is best for colds. Our Warm Buddy Anti-Stress formula is effective for soothing the symptoms of colds, flu, stress and headaches. Our Serenity blend is used in the Aromatherapy Eye Pillow and Sleep Mask to relax eyes and help promote deep sleep.

Are packs washable?

Most Warm Buddy products have washable covers. This includes all our Warm Up Animals, Spa Wraps, Warming Blankets and Body Wraps. Hand washing or gentle machine washing with low temperature washing and drying is recommended to prolong the life of fabrics. The inner heat packs are not to be washed.

Are Warm Buddy products safe?

Warm Buddy heat packs have been manufactured in Canada since 1995. They have undergone extensive testing with no adverse reactions or reports of any problems to date. Under daily use the product can last for many years when used as directed. If the pack should become damaged, or show signs of wear or discoloration discard, and ensure the contents are not ingested (contains milled rice). Do not use heat packs on individuals with impaired sensation or those unable to care for themselves. Do not overheat as product can burn. Keep inner packs dry. Inner packs should be removed from the animal when not in use.

Customer satisfaction is very important to the Warm Buddy Company. We will replace or refund any Warm Buddy product that does not meet our customers expectations within 1 year of purchase date.

What else can I do to relax?

Warm Buddy pure essential oils can be used to recharge the scent of all Warm Buddy products. Warm Buddy Room Mists help create a relaxing and stress free environment in any room. Use our rejuvenating Anti-Stress Bath Salts to create a relaxing and invigorating bath. Relax tired eyes and sleep soundly with our Aromatherapy Eye Pillows and Ant-Stress Sleep Masks. Warm Buddy also creates the most luxurious Turkish Spa Robes and Cozy Throws that will have you lounging in total comfort and warmth.

What payment methods do you accept?

We accept all major credit cards including Visa, MasterCard, AmEx, Discover, JCB.

What currency do you accept?

Based on your geolocation data, we will charge Canadian dollars for Canadian orders and US dollars for international orders.

Do you ship worldwide?

Yes we do.

What courier do you use for shipping?

For your convenience, we have shipping options by Canada Post, FedEx, UPS, Purolator, and Canpar. However, only Canada Post will deliver to P.O. Boxes.

How can I track my shipment? 

Once the order has shipped, you will receive an email with the tracking numbers of the shipment. You can also check the My Account page to log on and check your order status.

How fast is your shipping?

We ship orders out within 1 business day. Our parcels leave from B.C. Canada, and usually takes 1-2 days for west coast, 2-4 days for the interior, and 5 business days for the east coast.

What is your return policy?

Products purchased through our online store may be returned within thirty (30) days from the date of Purchase indicated on the invoice. Products must be in the original unsealed and undamaged packaging and include a copy of the purchase invoice. Shipping and handling costs shall not be refunded.  We offer no refunds on any products marked “on sale” or designated on this site as non-returnable, non-refundable or all-sales-final. If you have any questions or concerns regarding your order, please contact